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Using Mac OS X v10.3 Panther

Chapter 29. Solving Mac Problems

In this chapter

Handling Mac Problems
Understanding the Causes of Problems
Preventing Problems
Assessing Your Mac
Solving Problems
Mac OS X to the Max: Getting Help for Your Problem

Special Edition Using Mac OS X, v10.3 Panther

About the Author

Acknowledgments

We Want to Hear from You!

Introduction

Welcome to Mac OS X

Introduction to Special Edition Using Mac OS X, v10.3 Panther

Part I: Mac OS X: Exploring the Core

Chapter 1. Mac OS X: Foundations

Mac OS X: The Future Is Now

Mac OS X Benefits

Mac OS X Architecture and Terminology

Mac OS X Costs: Hardware Requirements

Chapter 2. Getting Started with Mac OS X

Welcome to Mac Os X

Starting Up Mac Os X

Creating User Accounts

Logging In, Logging Out, Restarting, and Shutting Down Mac Os X

Configuring the Login Process

Testing and Configuring User Accounts

Troubleshooting

Chapter 3. Viewing and Navigating Mac OS X Finder Windows

The Mac OS X Finder

Working with Finder Windows

Navigating Finder Windows

Customizing Finder Windows

Working with the Finder Window's Action Pop-Up Menu

Working with Labels

Mac OS X to the Max: Finder Window Keyboard Shortcuts

Chapter 4. Working on the Mac OS X Desktop

The Mac OS X Desktop

Working with Mac OS X Menus

Working with the System Preferences Application

Managing Open Windows with Expos?

Understanding Mac OS X Directories

Working with Files and Folders

Getting Information on Items

Finding Files and Folders on Your Mac

Customizing the Mac OS X Desktop

Mac OS X to the Max: Desktop Keyboard Shortcuts

Chapter 5. Using and Customizing the Dock

Understanding the Dock

Using Items on the Dock

Organizing the Dock

Customizing the Appearance and Behavior of the Dock

Working with Docklings

Mac OS X to the Max: Using Dock Keyboard Shortcuts

Chapter 6. Installing and Using Mac OS X Applications

Understanding Applications You Can Run Under Mac OS X

Installing Mac OS X Applications

Launching Mac OS X Applications

Understanding and Using Standard Mac OS X Application Menus

Opening Documents in Mac OS X

Saving Documents in Mac OS X

Troubleshooting

Chapter 7. Working with Mac OS 9, the Classic Environment, and Classic Applications

Understanding Mac OS 9.2, the Classic Environment, and Classic Applications

Installing, Configuring, and Running the Classic Environment

Installing and Using Classic Applications

Running Mac OS 9.2

Troubleshooting

Chapter 8. Configuring, Customizing, and Exploring Mac OS X

Setting Your Preferences

Using the Color Picker to Choose Colors

Controlling Open Applications

Using Disks and Discs

Working with Your iDisk

Controlling System Startup

Installing and Using Mac OS X Fonts

Logging In As Root

Mac OS X to the Max: Exploring Mac OS X

Chapter 9. Unix: Working with the Command Line

A Command Line with the Mac OS?

Learning Unix by Example

Working with Basic Unix Applications

Mac OS X to the Max: Unix Resources

Part II: Mac OS X: Connecting to the World

Chapter 10. Connecting Your Mac to the Internet

Connecting to the Internet

Choosing Your Internet Connection Technology

Obtaining and Configuring an Account

Configuring Your Mac for Internet Access

Troubleshooting

Chapter 11. Using an AirPort Network to Connect to the Internet

AirPort Wireless Networking

Setting Up an AirPort Base Station

Connecting to the AirPort Network with Mac OS X

Troubleshooting

Mac OS X to the Max: Making the Most of AirPort

Chapter 12. Using Email

Introducing the Address Book and Mail

Setting Up and Using an Address Book

Configuring Mail

Sending, Receiving, and Replying to Email

Customizing Your Email

Sending and Receiving Files with Email

Searching Email

Troubleshooting

Max OS X to the Max: Email Away

Chapter 13. Surfing the Web

Browsing the Web with Safari

Using Sherlock to Search the Web

Downloading and Preparing Files

Working with Plug-Ins and Helper Applications

Mac OS X to the Max: Going Further on the Web

Chapter 14. Putting Yourself on the Web

Developing Your Presence on the Web

Using a .Mac iDisk and HomePage to Create and Serve Your Web Pages

Using Mac OS X to Serve Web Pages

Troubleshooting

Part III: Mac OS X: Living the Digital Life

Chapter 15. Creating and Editing Digital Images

Capturing Images for the Digital Lifestyle

Capturing Images Using a Digital Camera

Downloading Images to Your Mac

Sharing Imaging Devices on a Network or Via the Web

Capturing Screen Images

Using iPhoto to Master Digital Images

Working with Preview

Troubleshooting

Mac OS X to the Max: Going All Out with iPhoto Keyboard Shortcuts

Chapter 16. Listening to and Working with Music

Understanding Music on the Mac

Exploring iTunes

Listening to Audio CDs with iTunes

Adding Music from Audio CDs and the Internet to Your iTunes Music Library

Adding Music from the Apple Music Store to Your iTunes Music Library

Organizing Your Music with the iTunes Library, Standard Playlists, and Smart Playlists

Customizing Music Playback

Making Your Music Mobile

Sharing iTunes Music on a Network

Troubleshooting

Mac OS X to the Max: More Music

Chapter 17. Making Digital Movie Magic with iMovie

Working with Digital Video

Choosing and Using a DV Camcorder

Working with iMovie

Building a Basic Video Track

Adding Transitions

Adding Titles

Adding Special Effects

Using Sound in Your Movies

Distributing Your Movie

Troubleshooting

Mac OS X to the Max: iMovie Editing Shortcuts

Chapter 18. Watching and Creating DVD Movies

Taking Advantage of DVD on the Mac

Watching DVD Movies on the Mac

Creating Your Own DVDs

Troubleshooting

Mac OS X to the Max: And DVD for All

Chapter 19. Viewing, Editing, and Creating QuickTime Movies

Understanding QuickTime and QuickTime Pro

Upgrading and Configuring QuickTime

Viewing QuickTime Movies

Creating and Editing a Movie with QuickTime Pro

Creating a QuickTime Slideshow

Customizing Your QuickTime Movies

Troubleshooting

Mac OS X to the Max: Taking QuickTime Further

Chapter 20. Using the Other i Applications

Working with iCal, iSync, and iChat

Managing Your Calendar with iCal

Synchronizing with iSync

Communicating with iChat AV

Part IV: Mac OS X: Expanding Your System

Chapter 21. Understanding Input and Output Technology

Understanding Interface Technology

Working with External Interfaces

Using Internal Interfaces

Chapter 22. Working with Input Devices

Choosing an Input Device

Finding, Installing, and Configuring a Keyboard

Finding, Installing, and Configuring a Mouse

Installing and Using an Ink Device

Finding, Installing, and Using Bluetooth Devices

Mac OS X to the Max: Inputting More Better and Faster

Chapter 23. Finding, Installing, and Using Output Devices

Working with Output Devices

Finding, Installing, and Using a Monitor

Finding, Installing, and Using Speakers

Finding, Installing, and Using Printers

Working with Mac OS X's Built-in Fax Capability

Working with PDFs

Synchronizing Color Among Devices

Troubleshooting

Chapter 24. Understanding and Using Data Storage Devices

Understanding Data Storage Options

Choosing, Installing, and Using a Hard Drive

Finding, Installing, and Using a CD Writer

Burning DVDs with Apple's SuperDrive

Burning CDs/DVDs with Disk Utility

Using a Tape Drive

Working with Other Removable Media Drives

Troubleshooting

Chapter 25. Installing and Configuring Connecting Devices

Using Hubs to Connect Your Mac to Networks or Peripheral Devices

Finding and Installing an Ethernet Hub

Finding, Installing, and Using a USB Hub

Finding, Installing, and Using a FireWire Hub

Choosing a Modem

Part V: Mac OS X: Living in a Networked World

Chapter 26. Building and Using a Network

Local Area Networking with Mac OS X

Designing a Network

Building a Network

Configuring the Services on a Network

Monitoring and Administering a Network

Troubleshooting

Mac OS X to the Max: Networking Mac OS X with Windows Computers

Chapter 27. Sharing an Internet Connection

Enabling Multiple Macs to Use a Single Internet Account

Using AirPort to Share an Internet Account

Using a Mac Running OS X to Share an Internet Account

Using Multiple IP Addresses to Share an Internet Account

Using a Hardware DHCP Server to Share an Internet Account

Troubleshooting

Mac OS X to the Max: Troubleshooting a Network Connection

Part VI: Mac OS X: Protecting, Maintaining, and Repairing Your Mac

Chapter 28. Maintaining and Protecting Your Mac

Keeping Your Mac Safe and in Good Working Condition

Maintaining Your Mac

Backing Up Your System

Securing Your Mac

Defending Your Mac from Net Attacks

Mac OS X to the Max: Going Further with Disk Utility

Chapter 29. Solving Mac Problems

Handling Mac Problems

Understanding the Causes of Problems

Preventing Problems

Assessing Your Mac

Solving Problems

Mac OS X to the Max: Getting Help for Your Problem

Part VII: Mac OS X: Appendixes

Appendix A. Installing and Maintaining Mac OS X

Moving to and Maintaining Mac OS X

Moving to Version 10.3 from Previous Versions of Mac OS X

Moving to Version 10.3 from Mac OS 9.x.x or Earlier

Updating Your Mac OS X Installation

Troubleshooting

Appendix B. Computing on the Move with PowerBooks and iBooks

Using Mac OS X on a Mobile Computer