Word's Template downloading feature is incompatible with Internet Explorer add-ons such as Pop-Up Stopper that immediately close pop-up windows to prevent unwanted advertising from displaying. Temporarily disable your add-on while downloading your template. For example, if you are using Pop-Up Stopper, press the Ctrl key when you click Download Now, and hold Ctrl down until the download is complete.
If you suddenly lose access to a template that was always available before, check to see whether the corresponding template file (.dot) has been moved. If the template is part of a workgroup on a network, you should also check to see whether you have lost access to the server where it is stored. If you have exited and restarted Word, also check to see whether the template is a global template that must be reloaded.
If the Organizer won't let you copy elements between templates or documents, there are a few possible causes. First, the destination template may be set as read-only. Second, it may be password protected. Third, the template may be protected for tracked changes, comments, or forms. This means you can copy elements to the template only if you first unprotect it with the correct password. To determine the cause, open the template file for editing. (Don't open a new file based on the template?open the template itself.)
If you have set macro security to High or Medium, Word might warn you that templates can contain viruses whenever you open a template (or a document based on one). This warning does not mean the template is infected, only that you should be careful about the templates you open.
If the template is one of Word's built-in templates, choose Tools, Options, Security; click the Macro Security button; click the Trusted Publishers tab, and make sure that the Trust All Installed Add-Ins and Templates check box is checked.
If Microsoft Corporation does not appear in the list of Trusted Sources, the next time a Microsoft template triggers a security warning, click Details to check whether Microsoft's digital signature is OK (not tampered with). If the template is OK, check the Always Trust Macros from This Source check box in the Security Warning dialog box, and click Enable Macros. From now on, Microsoft's own templates won't trigger security warnings.
By default, all custom templates are saved to the Templates folder (typically: C:\Windows\userprofile\Application Data\Microsoft\Templates, or in Windows 2000, C:\Documents and Settings\userprofile\Application Data\Microsoft\Templates. This folder contains subfolders corresponding to the tabs that appear in the File, New dialog box. In Windows Explorer, browse to this folder, select the template you want to move, click the Cut button, browse to the subfolder you want the template to appear in, and click the Paste button.