| 1: | What is the FCAPS model used for? |
| 2: | What are the layers of the FCAPS model? |
| 3: | What is a NOC? What purpose does a NOC serve? |
| 4: | What are the six steps in the fault management process? |
| 5: | Why is configuration management important to a network manager? |
| 6: | What do the accounting and performance management functions provide to a network manager? |
| 7: | Why is security in your network important? |
| 8: | What are some of the differences between SNMPv1, SNMPv2, and SNMPv3? |
| 9: | What are some of the differences between SNMP and RMON? |
| 10: | What benefits does SPAN provide you in a switched environment? |
 | Lan switching first-step |
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