DB2 Support Resources

If you have a technical problem, you can call the IBM Customer Support if you have already purchased a support license. The following describes various DB2 resources available for technical support:

Software Defect Resolution? problems related to bugs in the DB2 software or error messages from the DB2 software that indicate calling technical support. Contact IBM Customer Support and open a PMR (Problem Monitoring Record).

Consult Line? technical guidance and assistance on how-to, implementation, installation, and configuration. Product specialists will be available offsite or onsite on a contractual consulting basis. Contact the local IBM representative for details.

Web-based online technical support for FixPaks, download, online documentation, technical notes, white papers, newsgroups, etc. For detailed information, refer to the following sites:

http://www.ibm.com/software/data/

The DB2 World Wide Web pages provide current DB2 information about news, product descriptions, education schedules, and more.

http://www.ibm.com/software/data/db2/library/

The DB2 Product and Service Technical Library provide access to frequently asked questions, fixes, books, and up-to-date DB2 technical information.

http://www.ibm.com/software/data/db2/udb/ad/

For updated information on developing applications.

http://www.redbooks.ibm.com

For information related to how-to, research, reference, and cookbook manuals available in PDF, HTML, and hard copy

http://www.elink.ibmlink.ibm.com/pbl/pbl/

The International Publications ordering Web site provides information on how to order books.

ftp.software.ibm.com

Log on as anonymous. In the directory /ps/products/db2, you can find demos, fixes, information, and tools relating to DB2 and many other products.

comp.databases.ibm-db2 or bit.listserv.db2-l

These most popular Internet newsgroups are available for users to discuss their experiences with DB2 products.



     
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