Clare Gough, CCIE No. 2893, has worked as a network engineer for 17 years, during which time she has managed and designed large-scale networks. In 1997 she was one of the first women to gain her CCIE. In addition to being a network design consultant, she is an acknowledged authority on the development and delivery of technical training. She is the author of several Cisco Press books, including the first three editions of the BSCI Official Exam Certification Guide. At Digital Equipment Corporation in Atlanta, she was part of the development team responsible for the production of all training materials. She also created PATHworks System Management courses. As the third employee hired by Protocol Interface, which was the first Cisco Training Partner, Clare eventually became the company's first training manager and saw it grow to become a part of Global Knowledge.
Jerold Swan, CCIE No. 17783, is currently a senior network engineer for the Southern Ute Indian Tribe Growth Fund, where he works on routing/switching, VoIP, and security projects. Previously, he was an instructor with Global Knowledge, where he taught CCNA and CCNP courses. He has also worked in networking in the service provider and higher education fields. He holds bachelor's and master's degrees in English from Stanford University. He lives with his wife and son in Durango, Colorado, and is involved in trail running, search and rescue, and martial arts.