About the Technical Reviewers

Heather Bianchi is currently the enterprise delivery manager for the U.S. Navy's classified NMCI (Navy/Marine Corps Intranet) implementation, working out of EDS's Network and Secure Solutions Product Management team in Herndon, Virginia. Heather's position enables her to leverage her design, engineering, and client-facing experience in managing a team of engineers and regional delivery managers in creating and facilitating the implementation of solutions for the Navy's classified network requirements. Heather has worked for both small and large companies, thereby developing experience including database development and management, hands-on implementation of the National Guard's video training network, first- and second-level support for the National Guard, and now design and architecture for the NMCI. Along the way Heather has earned her CCDA certification and is now working to be certified as a CCDP.

When not figuring out how to protect the Navy's secrets, Heather keeps busy by taking care of her son and lobbying for a lifetime supply of free Starbucks coffee.

Jim Doherty is a solutions marketing manager with Cisco Systems Enterprise Marketing. Jim coauthored Cisco Networking Simplified and authored the Study Notes section of the CCNA Flash Cards and Exam Practice Kits published by Cisco Press.

Richard Froom, CCIE No. 5102, is a technical leader for the storage-area network (SAN) team of the Internet Switching Business Unit Financial Test Lab at Cisco Systems. Richard has been with Cisco for six years, previously serving as a support engineer troubleshooting customers' networks and as a technical leader dealing with Cisco Catalyst products.

Richard, being involved with Catalyst product field trials, has been crucial in driving troubleshooting capabilities of Catalyst products and software. He has also contributed substantially to the Cisco.com LAN Technologies Technical Tips and has written white papers dealing with 802.3 autonegotiation and Hot Standby Router Protocol (HSRP). Richard is currently testing Cisco SAN solutions. Richard is also the coauthor of CCNP Self-Study: Building Cisco Multilayer Switched Networks (BCMSN), Second Edition, and Cisco Catalyst QoS: Quality of Service in Campus Networks from Cisco Press. He attended Clemson University and completed his bachelor of science in computer engineering.

Matt Lüetjen is currently a senior network engineer for SAIC, working at the National Institutes of Health (NIH) in Bethesda, Maryland. His position in the Engineering Operations section allows him to use his experience in various environments that involve the design, redesign, and implementation of network configurations. He has worked for many different companies, from small companies with a single network to a countrywide upgrade of a large backbone, performing tasks that included switch, router, server, and desktop issues. Some of the customers that have benefited from Matt's assistance are NIH, NexTel, CSX, and multiple government organizations, both military and civilian. Along the way, Matt has obtained his MCSE, CCNA, and CCNP, and continues to teach and learn about all layers of the OSI model.

When not under the hood of a CPU, Matt likes to take out his frustration playing lacrosse and riding anything that has two wheels.