Section 1.1. Hacks #1-8
Hack 1. Searching Feedback
Hack 2. Using Prefabricated Feedback
Hack 3. How to Avoid Negative Feedback
Hack 4. Replies and Followups to Feedback
Hack 5. Withholding Feedback
Hack 6. Remove Unwanted Feedback
Hack 7. Improve Your Trustworthiness Quickly
Hack 8. What to Do When Your Email Doesn't Get Through