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Using MAC OS X v10.2

Chapter 28. Solving Mac Problems

In this chapter

Handling Mac Problems
Understanding the Causes of Problems
Preventing Problems
Assessing Your Mac
Solving Problems

About the Author

Acknowledgments

Tell Us What You Think!

Introduction

Welcome to Mac OS X

Introduction to Special Edition Using Mac OS X

Part I: Mac OS X: Exploring the Core

Chapter 1. Mac OS X: Foundations

Mac OS X: The Future Is Now

Mac OS X Benefits

Mac OS X Architecture and Terminology

Mac OS X Costs

Chapter 2. Getting Started with Mac OS X

Welcome to Mac OS X

Starting Up Mac OS X

Logging In, Logging Out, Restarting, and Shutting Down Mac OS X

Configuring the Login Window

Setting Up Startup Processes

Troubleshooting

Chapter 3. Viewing and Navigating Mac OS X Finder Windows

The Mac OS X Finder

Working with Finder Windows

Navigating Finder Windows

Customizing Finder Windows

Mac OS X to the Max: Finder Window Keyboard Shortcuts

Chapter 4. Working on the Mac OS X Desktop

The Mac OS X Desktop

Working with Mac OS X Menus

Working with the System Preferences Utility

Understanding Mac OS X Directories

Working with Files and Folders

Getting Info on Items

Finding Files and Folders on Your Mac

Customizing the Mac OS X Desktop

Mac OS X to the Max: Desktop Keyboard Shortcuts

Chapter 5. Using and Customizing the Dock

Understanding the Dock

Using Items on the Dock

Organizing the Dock

Customizing the Appearance and Behavior of the Dock

Working with Docklings

Mac OS X to the Max: Dock It

Chapter 6. Installing and Using Mac OS X Applications

Understanding Applications You Can Run Under Mac OS X

Installing Mac OS X Applications

Launching Mac OS X Applications

Understanding and Using Standard Mac OS X Application Menus

Opening Documents in Mac OS X

Saving Documents in Mac OS X

Troubleshooting

Mac OS X to the Max: Using Applications That Ship with Mac OS X

Chapter 7. Working with Mac OS 9, the Classic Environment, and Classic Applications

Understanding Mac OS 9.2, the Classic Environment, and Classic Applications

Installing, Configuring, and Running the Classic Environment

Installing and Using Classic Applications

Running Mac OS 9.2

Troubleshooting

Chapter 8. Configuring, Customizing, and Exploring Mac OS X

Setting Your Preferences

Using the Color Picker to Choose Colors

Controlling Open Applications

Using Disks and Discs

Controlling System Startup

Installing and Using Mac OS X Fonts

Logging In As Root

Exploring Mac OS X

Chapter 9. Unix: Working with the Command Line

A Command Line with the Mac OS?

Learning Unix by Example

Working with Basic Unix Applications

Mac OS X to the Max: Unix Resources

Part II: Mac OS X: Connecting to the World

Chapter 10. Connecting Your Mac to the Internet

Connecting to the Internet

Choosing Your Internet Connection Technology

Obtaining and Configuring an Account

Configuring Your Mac For Internet Access

Troubleshooting

Chapter 11. Using an AirPort Network to Connect to the Internet

AirPort Wireless Networking

Setting Up an AirPort Base Station

Connecting to the AirPort Network with Mac OS X

Troubleshooting

Mac OS X to the Max: Using AirPort to Share an Internet Connection with a Wired Network

Chapter 12. Using E-Mail

Introducing the Address Book and Mail

Setting Up and Using an Address Book

Configuring Your Address Book

Configuring Mail

Sending, Receiving, and Replying to E-Mail

Customizing Your E-Mail

Sending and Receiving Files with E-Mail

Searching E-Mail

Troubleshooting

Max OS X to the Max: E-Mail Away

Chapter 13. Surfing the Web

Browsing the Web with Internet Explorer for Mac OS X

Using Sherlock to Search the Web

Downloading and Preparing Files

Working with Plug-Ins and Helper Applications

The Basics of Web Security

Mac OS X to the Max: Going Further on the Web

Chapter 14. Putting Yourself on the Web

Developing Your Presence on the Web

Using .Mac to Create and Serve Your Web Pages

Using Mac OS X to Serve Web Pages

Troubleshooting

Mac OS X to the Max: Web Creation Software

Part III: Mac OS X: Living the Digital Lifestyle

Chapter 15. Creating and Editing Digital Images

Capturing Images for the Digital Lifestyle

Understanding Image Resolution

Understanding Image Types

Understanding Color Space and Color Palettes

Capturing Images Using a Digital Camera

Capturing Digital Images Using a Scanner

Capturing Screen Images

Using iPhoto to Master Digital Images

Working with Other Digital Image Tools

Troubleshooting

Mac OS X to the Max: Image File Formats

Chapter 16. Listening to and Working with Music

Understanding Music on the Mac

Listening to Audio CDs with iTunes

Listening to MP3 Music with iTunes

Customizing Music Playback

Making Your Music Mobile

Troubleshooting

Mac OS X to the Max: More Music

Chapter 17. Viewing, Editing, and Creating QuickTime Movies

Understanding QuickTime and QuickTime Pro

Upgrading and Configuring QuickTime

Viewing QuickTime Movies

Creating and Editing a Movie with QuickTime Pro

Creating a QuickTime Slide Show

Customizing Your QuickTime Movies

Troubleshooting

Mac OS X to the Max: Taking QuickTime Further

Chapter 18. Making Digital Movie Magic with iMovie

Working with Digital Video

Choosing and Using a DV Camcorder

Building a Basic Video Track

Adding Transitions

Titling Your Movie

Adding Special Effects

Using Sound in Your Movies

Distributing Your Movie

Troubleshooting

Mac OS X to the Max: iMovie Editing Shortcuts

Chapter 19. Watching and Creating DVD Movies

Taking Advantage of DVD on the Mac

Watching DVD Movies on the Mac

Creating Your Own DVDs

Troubleshooting

Mac OS X to the Max: And DVD for All

Part IV: Mac OS X: Expanding Your System

Chapter 20. Understanding Input and Output Technology

Understanding Interface Technology

Working with External Interfaces

Using Internal Interfaces

Chapter 21. Working with Input Devices

Choosing an Input Device

Finding, Installing, and Configuring a Keyboard

Finding, Installing, and Configuring a Mouse

Finding, Installing, and Using a Trackball

Finding, Installing, and Using an Ink Device

Troubleshooting

Mac OS X to the Max: Other Input Devices

Chapter 22. Finding, Installing, and Using Output Devices

Working with Output Devices

Finding, Installing, and Using a Monitor

Finding, Installing, and Using Speakers

Finding, Installing, and Using Printers

Working with PDFs

Synchronizing Color Among Devices

Troubleshooting

Chapter 23. Understanding and Using Data Storage Devices

Understanding Data Storage Options

Choosing, Installing, and Using a Hard Drive

Finding, Installing, and Using a CD Writer

Burning DVDs with Apple's SuperDrive

Using a Tape Drive

Working with Other Removable Media Drives

Troubleshooting

Mac OS X to the Max: Other Data Storage Applications

Chapter 24. Installing and Configuring Connecting Devices

Using Hubs to Connect Your Mac to Networks or Peripheral Devices

Finding and Installing an Ethernet Hub

Finding, Installing, and Using a USB Hub

Finding, Installing, and Using a FireWire Hub

Choosing a Modem

Part V: Mac OS X: Living in a Networked World

Chapter 25. Building and Using a Network

Local Area Networking with Mac OS X

Designing a Network

Building a Network

Configuring the Services on a Network

Monitoring and Administering a Network

Troubleshooting

Mac Os X to the Max: Networking Mac OS X with Windows Computers

Chapter 26. Sharing an Internet Connection

Enabling Multiple Macs to Use a Single Internet Account

Using AirPort to Share an Internet Account

Using a Mac Running OS X to Share an Internet Account

Using Multiple IP Addresses to Share an Internet Account

Using a Hardware DHCP Server to Share an Internet Account

Troubleshooting

Part VI: Mac OS X: Protecting, Maintaining, and Repairing Your Mac

Chapter 27. Maintaining and Protecting Your Mac

Keeping Your Mac Safe and in Good Working Condition

Maintaining Your Mac

Securing Your Mac

Defending Your Mac from Net Attacks

Chapter 28. Solving Mac Problems

Handling Mac Problems

Understanding the Causes of Problems

Preventing Problems

Assessing Your Mac

Solving Problems

Part VII: Mac OS X: Appendixes

Appendix A. Installing and Maintaining Mac OS X

Moving to and Maintaining Mac OS X

Moving to Version 10.2 from Mac OS 9.x.x or Earlier

Moving to Version 10.2 from Previous Versions of Mac OS X

Maintaining Mac OS X

Troubleshooting

Appendix B. Computing on the Move with PowerBooks and iBooks

Using Mac OS X on a Mobile Computer