Lesson 5:?Troubleshooting Setup and Configuration Problems

During setup and configuration of a printer, problems can occur. This lesson introduces you to a few common problems that you might encounter and provides some suggested solutions.

After this lesson, you will be able to

• Troubleshoot network printing problems

Estimated lesson time: 5 minutes

Troubleshooters

Windows XP Professional helps you interactively troubleshoot problems you encounter. To troubleshoot problems with a printer, click Start, click Control Panel, and then click Printers And Other Hardware. In the Printers And Other Hardware window, under Troubleshooters, click Printing. The Help And Support Center window appears with the printing troubleshooter displayed, as shown in Figure 6.11.

Figure 6.11??Printing troubleshooter

Notice the series of questions on the page. As you respond to these questions, the troubleshooter asks additional questions and makes suggestions to resolve your problem based on the answers you provide.

Common Troubleshooting Scenarios

Table 6.6 lists some of the common setup and configuration problems that you might encounter. It also gives probable causes of the problems and possible solutions.

Table 6.6??Common Printer Problems and Possible Solutions

Lesson Review

Here are some questions to help you determine whether you have learned enough to move on to the next lesson. If you have difficulty answering these questions, review the material in this lesson before beginning the next chapter. The answers for these questions are in Appendix A, "Questions and Answers."

1. How do you access and use the printing troubleshooter?
2. What should you check if documents print correctly on some printers in a printing pool but not all of them?
3. What should you check if printing is slow because the print server is taking a long time to render the job?
4. What should you check if pages are only partially printing?

Lesson Summary

• Windows XP Professional helps you interactively troubleshoot problems you encounter. To troubleshoot printing problems, use the printing troubleshooter.
• There are common setup and configuration problems that you learn how to handle as you encounter them.