About the Authors

Benoit Claise, CCIE No. 2686, is a Cisco Distinguished Engineer working as an architect for embedded management and device instrumentation. His area of expertise includes accounting, performance, and fault management. Claise is a contributor to the NetFlow standardization at the IETF in the IPFIX and PSAMP working groups. He joined Cisco in 1996 as a customer support engineer in the Technical Assistance Center network management team. He then became an escalation engineer before joining the engineering team.

Ralf Wolter is a senior manager, Consulting Engineering at Cisco Systems. He leads the Core and NMS/OSS consulting team for Europe and works closely with corporate engineering, as well as supporting large customer projects. His special field of interest is device instrumentation, related to accounting and performance management. He joined Cisco in 1996 as a systems engineer. He has provided technical leadership for many large network management projects in Europe, the Middle East, and Africa. Before his current position, he worked as a networking consultant at AT&T/NCR, focusing on the design and management of data networks.