Troubleshooting
What to Do When Word Doesn't Recognize the File Type You've Tried to Import
Make sure that you have installed the necessary graphics filter. The easiest way to do this is to choose Insert, Picture, From File to open the Insert Picture dialog box. Next check the list of filters in the Files of Type box. If the filter you need is not listed, run Setup again and install the filters you need.
If the file you need is not supplied by Microsoft, but you can still open it with another graphics program, you have two choices. First, after opening the file in a drawing program, select the graphic, copy it, and paste it into your Word document. The graphic becomes a Windows metafile (.wmf). If you later resave the Word document as a Web page, the graphic is resaved as a .jpg.
Alternatively, open your image file in the program that created it, copy it to the Clipboard, switch to Word, and choose Edit, Paste Special. Then choose the format in which you want the file to be pasted; for example, choose the original format so that the original drawing program can continue to edit the image.
Yet another option is to open the file in another graphics program and then resave it in a format that can be imported into Word.
What to Do When a File That Should Contain Graphics Displays Only Text
First, check the View tab of the Options dialog box?the Picture Placeholders options might be enabled. When enabled, Picture Placeholders shows all graphics as an empty box; this is intended to speed up the display for graphic-intensive documents. Choose Tools, Options and click the View tab. If the Picture Placeholders box is checked, click to clear it. While you're on the Options dialog box View tab, double-check the Drawings check box. If this is not selected, you won't see any of the drawing objects?including text boxes. To see all your graphics, check the Drawings box and clear the Picture Placeholders box.
If this doesn't work, check whether the images were incorporated in your document as links. If so, it's possible that the document or linked images have been moved, breaking the links. Choose Edit, Links; then click the Change Source button. Browse to the new location of the linked files, select them, and click Open.
What to Do If Your Clip Organizer Database Is Damaged Beyond Repair
If compacting a database doesn't fix damage that prevents you from using it, you will need to create a new main catalog. To do so, find and rename the file Mstore10.mgc; Clip Organizer will create a new database with none of the customizations or additions you have made since installing Word or Office.
CAUTION
If you are on a computer with several users, be sure to delete only the Mstore10.mgc associated with your own user profile.
What to Do If Word Displays Messages About Missing or Incompatible Graphics Filters
If you insert a graphics file and Word displays a message indicating that a required graphics filter is missing or incompatible, follow these steps:
If you believe you have the correct filters installed, try to open another file with the same format (and the same file extension). If that file opens, the first image file itself may have been damaged.
If the filter is still reported as missing, run Setup again (through Start, Settings, Control Panel, Add/Remove Programs) and install the missing filters. In addition to the filters Office installs by default, Office ships with the following filters that do not install by default: CGM, CDR, FPX, MIX, PCD, PCT, PCX, and WPG.
If your file is in a format other than these, open the file in the program used to create it, and export it to a format Office can read.
What to Do When Word Doesn't Work with Your Scanner
If your scanner does not work with Microsoft Word or Office, check to make sure that all your scanner software has been installed, including appropriate drivers. Test your scanner by scanning with the software your scanner manufacturer provided, or with other software packages.
You may want to visit your scanner's Web site to see whether newer drivers exist, especially if you have upgraded your computer to Windows 2000 or Windows XP since the last time you used your scanner.
A few older scanners are not compatible with the TWAIN standard and therefore will not work with Office.
